Refund Policy
منصة العز الاحترافية AK47 · Effective: 2026/11/08
Rejected or undeliverable orders are refunded automatically to your balance. Delivered top-ups cannot be cancelled.
- Delivered orders
- Failed or rejected orders
- Orders in progress
- Deposits
- Cases we review
- How refunds are paid
- How to ask
- Changes
1 Delivered orders
Top-ups, codes and digital services that were delivered successfully are final and cannot be cancelled or refunded — including when the player ID you entered was wrong and the top-up reached another account.
2 Failed or rejected orders
If we cannot deliver an order (provider error, product unavailable, invalid ID detected before delivery…) it is marked as rejected and the full amount returns to your wallet balance automatically, with a notification.
3 Orders in progress
While an order is being processed you can contact support to ask for cancellation. Once it has been sent to the provider it may no longer be stoppable; the provider's result decides.
4 Deposits
A deposit is added to your balance only after verification. Deposits sent to the wrong account, with a wrong amount, or without proof are reviewed case by case. Fake or edited receipts are rejected without refund.
5 Cases we review
- Order marked done but not received.
- Charged twice for the same order.
- Wrong product or quantity delivered by our mistake.
- Deposit sent but not credited.
6 How refunds are paid
Approved refunds are credited to your منصة العز الاحترافية AK47 balance, which you can use immediately. Cash-out to BaridiMob/CCP or other methods is exceptional and only at our discretion, after identity checks, and may carry the transfer fees.
7 How to ask
Contact us within 7 days with your account ID, the order or deposit number, and screenshots: email ak47laaz@gmail.com or Telegram support. Never send passwords or login codes.
8 Changes
We may update this policy; the date above shows the latest version.